Welcome to ProPlugin.com. We value your trust and aim to provide you with the best experience while shopping for WordPress plugins and themes. Please review our refund policy to understand the conditions under which refunds may be processed.
Refund Eligibility
At ProPlugin.com, we offer digital products that are delivered instantly after purchase. Due to the nature of these products, we can only offer refunds in the following cases:
- Corrupted Files: If the downloaded file is corrupted or incomplete.
- Non-Delivery: If the download link isn’t provided after payment.
- Major Functionality Issues: If the product fails to work as described, and our support team is unable to resolve the issue.
Non-Refundable Cases
Please note that refunds cannot be granted under these conditions:
- You change your mind after purchase.
- You no longer need the product.
- Compatibility issues with your website or server.
- Customization requests or conflicts with third-party plugins/themes.
How to Request a Refund
To request a refund, please follow these steps:
- Contact us at [insert your support email] within [timeframe, e.g., 3 days] of purchase.
- Provide your order details and the specific reason for the refund request.
- Our support team will review your request and respond within [48 hours].
Fair Usage Policy
ProPlugin.com reserves the right to deny refund requests for users who abuse the policy, such as frequent refund requests or misuse of downloaded products.
Support Before Refunds
We recommend contacting our support team for assistance before requesting a refund. Most issues can be resolved quickly with expert guidance.
For any questions about our refund policy, feel free to CONTACT US
